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How Our Customer Success Team Achieved Negative Churn For Four Consecutive Months
There’s a good reason negative churn is the holy grail
of SaaS. When effective customer success (CS) strategies pay off, the
result is exponential revenue growth, even when sales are slow. In this
episode of LTV, part two of a two-part series, Kyle breaks down the
day-to-day operation of the Proposify CS team and exactly how CS
minimizes churn.
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