Process
How to Onboard New Clients for a More Profitable Agency
You’ve landed a new client, they’ve signed on the dotted line and everyone’s ready to start that juicy new project. Here are some onboarding best practices to start your relationship out on the right foot, deliver value early, and retain this client profitably for years to come.
So You Made a Mistake: 5 Steps to Save the Day and Your Business
Your business made a mistake that affected a client negatively. It happens to the best of us. The important question is, what are you going to do about it? Here’s how to help save your client relationship and your business in the face of a mistake.
Think Your Business is Successful? 5 Ways to Not Mess Things Up.
It’s easy to take your eye off the prize when business is booming. Here’s what to look out for so you don’t fall backwards.
Stop Hustling and Grinding. Start Working Lazier and Smarter
If you talk to most entrepreneurs these days, they’ll proudly announce how long and hard they hustle 24/7 to “kill it”. Here’s why that’s not healthy for you, or your business.
Why Your Small Business Needs a Team Playbook (And a Sneak Peek of Our Own)
Employee playbooks aren't just for big businesses. Even small companies benefit from documenting and sharing their process. I'm sharing our Proposify team playbook-in-progress to inspire you to create your own: what to include, what not to include, and how to make sure it continues to evolve over time.
Beyond the Brainstorm: How to Be a Better Collaborator
Effective collaboration is essential to the success of your business. It can lead to new solutions, skills, products, services, and bring your team closer together.
How We Streamlined Hiring (& Found Kick Ass Talent)
We started out last year with about 200 paying customers, and by the beginning of 2016 we were at nearly 2,000. We were growing fast and needed people to keep up. This is how we painlessly grew our awesome team from 8 to a thriving 13 in three months.
What Your Client Wants (What They Really, Really Want)
You may think your agency specializes in digital marketing or web design, but what you actually specialize in is making your clients happy. And while there are some days when it seems like an elusive goal, it’s actually not that much of a mystery. Here's how to give your clients what they want and need from your company.
Quoting App Builds: Everything I Wish I'd Known When I Started
Building digital experiences on behalf of your clients is one thing, profiting from the work is another. Here’s how to put something out into the world that works, makes your client happy, and makes sure you don’t lose your shirt.
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