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Process

a blueprint illustration showing how to start an agency

How to Start an Agency That’s Set for Success

If you’re a successful freelancer with a vision to start a design or marketing agency, you’re about to embark on what will likely be one of the biggest emotional roller coasters of your career. Running an agency can be fun and rewarding, but also stressful and terrifying. I know because I’ve been there. Here are my 10 best tips to start your agency on the right foot.
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a graph showing the highest metric for customer churn

Finding Value in Customer Churn

Churn happens, and it’s always painful to lose customers. But by digging a little deeper to discover the reasons behind churn, you can improve your product and service while strengthening your customer retention strategy.
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