Who Should Own SaaS Upsells? (And Why We Chose Customer Success)
In our recent episode of The Closing Show, we dove deep into our motivation for transferring the ownership of upsells from sales to customer success—and exactly how we did it.
The conversation included Chief Revenue Officer Conor Cox, Customer Growth Manager Scott Tower, and Customer Success Manager Jasper Goodwin. In this blog, Conor takes us through the SaaS upselling techniques shared in the show.